Privacy Policy

1. Our Commitment to Your Privacy

Erlebnistours.com is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

We may update this Privacy Policy from time to time by publishing a revised version on this page. Please review it periodically to stay informed of any changes.

2. Collection and Use of Personal Information

When you contact us via our website, we may collect personal information such as:

• Your name
• Email address
• Telephone number

We collect this information in order to:

• Prepare and send you a quotation
• Provide brochures or requested information
• Respond to enquiries
• Process and manage bookings
• Communicate regarding travel arrangements

Your personal information will not be shared with third parties for marketing purposes.

We may disclose your personal data:

• To suppliers (accommodation providers, transport providers, activity operators) strictly for operational purposes related to your booking.
• Where required by law, regulation, or legal process.

We will always handle your personal data in accordance with applicable data protection legislation.

3. Marketing Communications

With your consent, we may retain your email address for future marketing communications, including:

• Relevant promotions
• Special offers
• Safari updates
• Information that may be of interest to you

When completing our “Contact Us” form, you will have the opportunity to opt out of receiving marketing communications.

You may withdraw your consent at any time (see Section 8 below). Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages concerning any enquiries or bookings you have made.

4. Website Usage Information

We collect non-personally identifiable information for:

• Statistical reporting
• Improving website content and user experience
• Understanding visitor behaviour
• Supporting booking processes

This information is used solely for analytical and service improvement purposes.

5. Data Security

We take data security very seriously and implement appropriate technical and organisational measures to protect your personal information.

• All data submitted through our website is protected by Secure Socket Layer (SSL) encryption.
• Information is encrypted before transmission and decrypted only once it reaches our secure server.
• We use firewall protection and other security measures to safeguard our internal systems.

While we take reasonable steps to protect your data, no internet transmission method can be guaranteed completely secure.

6. Cookies

Our website uses cookies to improve functionality and user experience.

Cookies are small text files stored on your device. They:

• Help recognise your device (not you personally)
• Record anonymous information about visits and interactions
• Enable essential website functionality
• Support performance analysis

We use firewall protection and other security measures to safeguard our internal systems.

You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website features.

7. Visitor Activity Monitoring and Google Analytics

You may disable cookies at any time through your browser settings. Please note that disabling cookies may affect certain website features.

• IP address (on date of visit):
• Length of visits
• Pages viewed
• Repeat visits
• Page interactions

Google Analytics does not collect directly identifying information. We do not combine analytics data with personal data.

You may disable cookies to prevent Google Analytics tracking.

We may use Google Analytics data for advertising purposes, including displaying advertisements based on your prior visits to our website. All such data usage is conducted in accordance with this Privacy Policy and Google’s Privacy Policy.

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. These websites operate independently and may have their own privacy and security policies.

We do not control and are not responsible for the content, privacy practices, or security of thirdparty websites. We encourage you to review their policies before submitting any personal information.

9. Changes to Your Consent and Your Rights

You may request to:

• Withdraw marketing consent
• Update personal information
• Correct inaccurate data
• Request deletion of data (where legally permissible)

To exercise these rights, please contact us at:

info@erlebnistours.com

We will make reasonable efforts to respond to and process your request as soon as possible.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at:

info@erlebnistours.com

We hope you enjoy using our website with confidence, knowing that your privacy is important to us and that we are committed to protecting your personal information.