ERLEBNISTOURS

1. Our Commitment to Your Privacy

Erlebnistours.com is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or contact us.

We may update this Privacy Policy from time to time by publishing a revised version on this page. Please review it periodically to stay informed of any changes.

2. Collection and Use of Personal Information

When you contact us via our website, we may collect personal information such as:

Your name
Email address
Telephone number

We collect this information in order to:

Prepare and send you a quotation
Provide brochures or requested information
Respond to enquiries
Process and manage bookings
Communicate regarding travel arrangements

Your personal information will not be shared with third parties for marketing purposes.

We may disclose your personal data:

To suppliers (accommodation providers, transport providers, activity operators) strictly for operational purposes related to your booking.
Where required by law, regulation, or legal process.

We will always handle your personal data in accordance with applicable data protection legislation.

3. Marketing Communications

With your consent, we may retain your email address for future marketing communications, including:

Relevant promotions
Special offers
Safari updates
Information that may be of interest to you

When completing our “Contact Us” form, you will have the opportunity to opt out of receiving marketing communications.

You may withdraw your consent at any time (see Section 8 below). Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages concerning any enquiries or bookings you have made.

4. Website Usage Information

We collect non-personally identifiable information for:

Statistical reporting
Improving website content and user experience
Understanding visitor behaviour
Supporting booking processes

This information is used solely for analytical and service improvement purposes.

5. Data Security

We take data security very seriously and implement appropriate technical and organisational measures to protect your personal information.

All data submitted through our website is protected by Secure Socket Layer (SSL) encryption.
Information is encrypted before transmission and decrypted only once it reaches our secure server.
We use firewall protection and other security measures to safeguard our internal systems.

While we take reasonable steps to protect your data, no internet transmission method can be guaranteed completely secure.

6. Cookies

Our website uses cookies and similar technologies to improve functionality, enhance your browsing experience, analyse website usage, and support our marketing activities.

Cookies are small text files stored on your device. They help to:

Recognise your device (not you personally)
Remember your preferences and website settings
Enable essential website functionality
Analyse website traffic and visitor behaviour
Measure the effectiveness of our advertising campaigns
Deliver advertisements that may be more relevant to your interests

You may disable or manage cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

7. Google Analytics and Google Advertising Services

Erlebnistours uses Google Analytics to help us understand how visitors interact with our website. Google Analytics collects information such as:

IP address (which may be anonymised where applicable)
Browser and device information
Pages visited
Time spent on our website
Clicks, scrolling, and other interactions
Referring websites and search terms
Approximate geographic location
Returning visitor information

This information helps us improve our website, understand visitor interests, enhance user experience, and improve the services we offer.

We also use Google Ads, including Google Ads Conversion Tracking and Remarketing, to measure the effectiveness of our advertising campaigns and to display advertisements to people who have previously visited our website.

Google and its partners may use cookies and similar technologies to remember your visit to our website and display relevant advertisements on other websites across the Google Display Network.

We do not sell your personal information to advertisers. Information collected through Google Analytics and Google Ads is used only for website analytics, advertising performance measurement, and improving our marketing activities.

If enabled, Google may also use aggregated and anonymised information through features such as Google Signals to provide cross-device reporting and audience insights.

You can control or disable cookies through your browser settings or opt out of Google's personalised advertising by visiting Google Ads Settings .

For more information about how Google collects and processes data, please visit Google's Privacy Policy .

8. Third-Party Websites

Our website may contain links to third-party websites for your convenience and information. These websites operate independently and may have their own privacy and security policies.

We do not control and are not responsible for the content, privacy practices, or security of thirdparty websites. We encourage you to review their policies before submitting any personal information.

9. Changes to Your Consent and Your Rights

You may request to:

Withdraw marketing consent
Update personal information
Correct inaccurate data
Request deletion of data (where legally permissible)

To exercise these rights, please contact us at:

info@erlebnistours.com

We will make reasonable efforts to respond to and process your request as soon as possible.

10. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal data, please contact us at: